FAQs

Note, the Texas Department of Public Safety has a great FAQ page as well.

D) Our Policies

Can I use my own Motorcycle?

  • BRC: No
  • BRC2: Yes
  • 3WBRC: No

We do NOT allow students to use personal bikes or scooters for the beginner BRC class.  However, they are required for the experienced BRC2 classes.  Even though a personal bike may be small it is typically not geared for the constant low parking lot speeds and maneuvers, thus increasing wear & tear on the clutch and transmission components. Also, liquid cooled motorcycles don’t do well in a training environment, which also increases wear on the motorcycles.

If a student crashes a training motorcycle they usually are not as upset as they would be on their personal bike. Additionally, a mechanical failure on a personal bike could cause a safety problem on the range, resulting in the student being dismissed from the class. From a safety perspective, BRC students typically don’t have a motorcycle license, and we don’t encourage illegal or untrained riding.

What do I need to bring to a Basic RiderCourse (BRC)?

All students must bring to the classroom portion:

  • Valid driver’s license or photo ID.  Out-of-State residents need only provide a copy of their home-state driver’s license to participate.

  • Pen or pencil for taking notes

  • Requirements:  If you are under 18 years of age: as a minor, you must have a valid learner’s permit or driver’s license to take our courses.   In addition, you are required to bring our signed parental/guardian medical consent and course waiver forms with you.  We HIGHLY recommend you make two copies of each of these forms, and bring one set to the classroom portion, and one set to the range portion.

*PDF files will open in a new window.

All students must bring to riding practice:

  • REQUIRED: Helmets must be manufactured to meet Department of Transportation (DOT) standards; only DOT-approved helmets are allowed on practice area (Total Rider provides helmets at all its sites. However, students are encouraged to bring their own if they own a DOT-approved helmet)

  • REQUIRED: Eye protection (eyeglasses, sunglasses, face shield or goggles)

  • REQUIRED: Sturdy over-the-ankle footwear.  If ankles are not protected you will not be allowed to ride.  Canvas and cloth shoes are not permitted.

  • REQUIRED: Full-fingered gloves (leather preferred)

  • REQUIRED: Long sleeve shirt or jacket

  • REQUIRED: Long non-flare denim pants or material of equivalent or better durability.

  • RECOMMENDED: Rain gear (course runs rain or shine)

  • RECOMMENDED: Sun block, as needed

  • RECOMMENDED: Snacks, lunch, and non-alcoholic beverages (BRING plenty of water in the Summer)

If you do NOT bring the REQUIRED gear to riding practice you will not be allowed to participate in the class.  You will forfeit your course fee and have to pay for another class.

What course materials are provided?

Applies to Basic Rider Course (BRC) only:

For the classroom portion: All books and study materials.  You are welcome to bring a snack and drink, but please dispose of afterwards.

For the riding (range) portion: A motorcycle, and a helmet.  You are welcome to bring your own helmet as long as it is DOT approved.

You are also welcome to bring a snack and drink, but please dispose of afterwards.  Be sure to read your booking confirmation email about wearing proper clothing for the riding portion.  If you do NOT bring the REQUIRED gear to riding practice you will not be allowed to participate in the class.  You will forfeit your course fee and have to pay for another class.

Does Total Rider offer discounts?

Total Rider offers a $15 discount off our full-rate BRC and BRC2 courses for military, police, firefighters, EMS, school teachers and other public servants! Please contact us to arrange for the discount before you book your course.  Be prepared to show ID upon entrance to class.  This discount can not be combined with any others in effect.

We also offers discounts at various times during the year via our website, Facebook page, and our TR Partners.

What is your refund & cancellation policy?

Please read as you will be essentially entering into a contract with Total Rider, LLC once you pay your class fee.  Even if you allow someone else (like a dealer) to book your class for you or your book over the phone, our policies still apply.

What if I do not show up for my class?

Like missing the bus, classes will go on without you.

However, we do understand that occasionally, “Life” gets in the way.  If you:

  • could not attend classroom portion (not the range portion)
  • arrived late to the classroom portion (not the range portion)
  • or failed the classroom knowledge test

we provide a one-time “Hall Pass” per student for an additional $75.00 administrative fee.  Email our office staff via our website’s Contact Us page explaining your situation in detail, or call (512) 522-5844 Monday through Friday, 9am-5pm.

You will forfeit your entire course fee if you:

  • do not show up or arrive late for any classroom training, and have already used up your one-time “Hall Pass”.
  • begin training on the motorcycle at the range and then leave for any reason
  • arrive late for range training – period.
  • leave during any part of the class to include weather delays causing the class to run over the scheduled time
  • do not wear the proper apparel/gear for riding (click here to see what to wear)
  • are dismissed by the instructor for any reason
  • self-counsel out (quit)

Classes go on rain or shine, hot or cold unless Total Rider cancels the class due to severe weather. See our weather faq.

Rescheduling / Administrative Fees:

  • Refund / Reschedule*:
    • $25.00  Admin fee if Total Rider is notified 4 or more days prior to scheduled class date.
    • $75.00  Admin fee if Total Rider is notified 3 or fewer days prior to scheduled class date.
  • Riding Skills test retake:
    • $75.00  (for students who have progressed to Motorcycle Skills Test but not passed)
  • One-time Hall Pass:
    • $75.00  (applies to students who have not completed the Classroom portion of course on the first attempt)
  • 2 or More Attempts to Complete Classroom:
    • Full price (applies to students who have not completed the Classroom portion of course on two or more attempts)

* Reschedules/Refunds will only be discussed with the enrolled student unless student is a minor (15-17 years of age)

Total Rider assumes no responsibility for classes missed as a result of illness, emergencies, or other events beyond our control. We also reserve the right to cancel classes for any reason deemed necessary including classes not filling or scheduling conflicts and will notify you of that occurrence.

See our other Standard Policies on website FAQs and in “Info” under Book Your Class page

What if I am under 18?

If you are under 18 years of age: As a minor, you must have a valid learner’s permit or driver’s license to take our courses.   In addition, you are required to bring our signed parental/guardian medical consent and course waiver forms with you.

*PDF files will open in a new window.

What if I can’t complete the course?

See our What is your refund & cancellation policy faq if you are unable to attend the course at all.

See our What if I get “counseled out” out of a course? faq if your instructor has counseled you out.

Please understand we are restricted by Department of Public Safety and MSF rules and regulations as to what we can do if you are not able to complete the course for reasons other than those above.

What if I get “counseled out” of a course?

Students unable to keep pace with the class or who pose a hazard to themselves or others may be dismissed from the class by the coach.

There will be no refunds, pro-rated or in full, should a student be dismissed by the coach.

Statewide approximately 93% of students successfully complete this course their first time. Please understand that these courses have group learning format that limits the ability of the instructors to provide individual instructions to students. These courses are mentally and physically demanding, and weather conditions can increase the stress on students.
If you are counseled out contact us to discuss your options.