Frequently Asked Questions

Click on a category below to read FAQs.

A) Terms & Conditions (1)

Please read and follow the below information carefully, as you are essentially entering into a contract with Total Rider once you have paid your class fee. Understanding our requirements and policies will help you better prepare yourself for a successful MSF learning experience!
 
Questions or concerns? Contact Us now!
 

Requirements

All students must:
  1. 🚲. be able to balance a bicycle knowing how to ride is even better! 😁
  2. 🕶  supply and wear required Riding Gear on training days
  3. 🖥  complete MSF eCourse before class, with printed certificate in hand
  4. ✍  complete, print, and sign Course Waiver before class
  5. 👌  possess a valid driver’s license or photo I.D. for class entry

If you are between 18-24 years of age
 AND still have a permit, then you must prove you have passed at least the Driver’s Education classroom portion by bringing Form DE-964 to class.
 
If you are under 18 years of age: as a minor, you must have a valid learner’s permit or driver’s license to take our courses.   If you still have a permit then you must prove you have passed at least the Driver’s Education classroom portion by bringing Form DE-964 to class. In addition, participants under 18 years of age must have medical consent and course waiver forms signed by a parent or guardian in person at the training location or the forms must be notarized. 
 

Refund Policy

Total Rider offers NO REFUNDS once class has started. It’s kinda like missing the bus —we go without you— and you’ll forfeit your entire course fee if you:
  • arrive late for any class (sorry, no exceptions!)
  • fail to attend scheduled riding days consecutively (BRC)
  • selected the wrong course for your skill level (click here for course info)
  • are dismissed / counseled-out by the instructor for any reason
  • leave class for any reason once you begin training on motorcycles
  • fail to wear required gear/apparel for riding days
  • decide to quit (we won’t hold it against you, but sorry… no refunds) 😥
 

Testing Policies

✍  Knowledge Test:
  • The knowledge test is based solely on the MSF eCourse you completed online, and is not reviewed in the classroom… so really pay attention to what you’ve learned!
  • You are required to score at least 80% correct in order to continue the program. Failing the knowledge test will result in automatic dismissal and you’ll be required to pay $75 for rescheduling and test retake.
 
🏍  Motorcycle Skills Training and Testing:
  • Students are required to pass all riding exercises and skills evaluation in order to receive a completion certificate.
  • A failure of any part of skills training is a failure of the entire course and must be repeated from the beginning, including classroom, at full class price.

Additional Fees (Rescheduling* or Retesting)

$25.00

  • Rescheduling fee if Total Rider is notified at least 3 days prior to scheduled class. 

$75.00

  • Failed Knowledge Test fee:  One-time retake (additional attempts to pass knowledge test require full class price).
  • Rescheduling fee if Total Rider is notified less than 3 days prior to scheduled class. 
* Reschedules will only be discussed with the enrolled student unless student is a minor (15-17 years of age).

General Policies

Danger. Any student whose riding performance creates an unmanageable danger during training will be removed from the course and will not be entitled to additional classes with Total Rider.

🌧  Weather. Classes go on rain or shine, hot or cold, unless Total Rider deems otherwise. If in doubt, call or text our office (512-522-5844) to determine if a class has been canceled.  See our Weather FAQ.
 
✍  You must notify us through our Contact Us page prior to registering, if:
  • you have a physical, medical, or learning disability
  • your primary language is not English
The Small Print. Total Rider assumes no responsibility for class cancelations as a result of illness, emergencies, or events beyond its control. We also reserve the right to cancel classes for any reason deemed necessary —including classes not filling, inclement weather, scheduling conflicts, etc.— and will notify you of that decision if/when it occurs.
 
See other policies and class info on our website FAQs and under the “Info” tabs on the Book Your Class page.

Complaints? Please follow this link to the Texas Department of Licensing & Regulation (TDLR) website.

B) MSF eCourse Info (1)

Here’s some important info regarding your online Motorcycle Safety Foundation (MSF) eCourse. Please read this FAQ in it’s entirety, as it’ll answer most of your questions! Remember, the eCourse takes about 3 hours, and you’ll need to arrive at your first Total Rider class with a completed, printed Certificate (or you will be dropped).



1. After booking your MSF class with TR, you’ll receive a confirmation email from us with class information including how to access the eCourse. The Subject line will begin: Booking confirmed.
 
This email will give you specific instructions on how to access MSF’s online eCourse, as well as a link to the eCourse registration page at the MSF’s website. 
 
2. The eCourse must be completed before coming to the first day of class with your printed certificate in hand. 

Upon completion of the eCourse, you will be able to print a completion certificate that is valid for 30 days. If you are taking the eCourse as a requirement for enrolling in a hands-on training course, the eCourse must be completed within 30 days prior to the class start date. If you have completed an eCourse more than 30 days before the class start date, you must re-take the eCourse (you can re-take it for free) by logging back in and checking the “Start new attempt” checkbox.
 
**The MSF eCourse is NOT accepted as a license waiver by any state department of motor vehicles, or as a license to ride a motorcycle or a learner’s permit.
 
3. Super Special Hint: There is a 25 question multiple-choice Knowledge Test based on the learning concepts from the eCourse, given at the end of your first class… so pay close attention to what you learn from the eCourse to pass the test! 🙂

4. Lastly, you can find out more, detailed info about the eCourse on the MSF website by going to this link.

 

C) Scheduling Your Class (8)

Here’s some important info regarding your online Motorcycle Safety Foundation (MSF) eCourse. Please read this FAQ in it’s entirety, as it’ll answer most of your questions! Remember, the eCourse takes about 3 hours, and you’ll need to arrive at your first Total Rider class with a completed, printed Certificate (or you will be dropped).



1. After booking your MSF class with TR, you’ll receive a confirmation email from us with class information including how to access the eCourse. The Subject line will begin: Booking confirmed.
 
This email will give you specific instructions on how to access MSF’s online eCourse, as well as a link to the eCourse registration page at the MSF’s website. 
 
2. The eCourse must be completed before coming to the first day of class with your printed certificate in hand. 

Upon completion of the eCourse, you will be able to print a completion certificate that is valid for 30 days. If you are taking the eCourse as a requirement for enrolling in a hands-on training course, the eCourse must be completed within 30 days prior to the class start date. If you have completed an eCourse more than 30 days before the class start date, you must re-take the eCourse (you can re-take it for free) by logging back in and checking the “Start new attempt” checkbox.
 
**The MSF eCourse is NOT accepted as a license waiver by any state department of motor vehicles, or as a license to ride a motorcycle or a learner’s permit.
 
3. Super Special Hint: There is a 25 question multiple-choice Knowledge Test based on the learning concepts from the eCourse, given at the end of your first class… so pay close attention to what you learn from the eCourse to pass the test! 🙂

4. Lastly, you can find out more, detailed info about the eCourse on the MSF website by going to this link.

 

Total Rider is honored to offer a $25 discount to all active service men and women, veterans, and first responders. Use promotion code SERVICE when booking your class online, and be prepared to show your affiliated ID card during class.

Yes, effective September 1, 2009, a Texas law passed that required successful completion of an MSF Basic RiderCourse*. This applies to all riders 18 years of age and older or if you held a motorcycle license which has since lapsed.

If you are under 18 years of age: As a minor, you must have a valid learner’s permit or driver’s license to take our courses. In addition, participants under 18 years of age must have medical consent and course waiver forms signed by a parent or guardian in person at the training location or the forms must be notarized.

*PDF files will open in a new window.

Total Rider does not accept cash or checks at its classrooms or range locations.  Our coaches are not allowed to accept cash or checks.

Our preferred payment method is credit, debit card or PayPal via our website.

As of February 2017 we now accept PayPal as a way of paying for your course, in addition to credit and debit cards.

We do not take deposits for classes.  Classes must be paid-in-full at the time of booking.

No, Total Rider does not provide scooters at this time.

D) Attending Your Class (12)

ATGATT : All The Gear, All The Time! 😎
Along with MSF and local agency mandates, Total Rider requires all students to wear proper riding gear during training days. And besides, it’s a good habit to get into! 🏍


•• REQUIRED GEAR •• 
All students must bring the following to riding practice:

  1. Helmet DOT-approved only (we do have a few loaner helmets, but fit and availability are not guaranteed)

  2. Eye protection (eyeglasses, sunglasses, face shield or goggles)

  3. Boots or sturdy over-the-ankle footwear.  Ankles MUST be covered. Canvas/cloth shoes, or boots with elastic sides (“Chelsea boots”) are not permitted. Also, leather-sole or safety-toe boots are not recommended, as they may hinder proper motorcycle foot controls.

  4. Gloves full-fingered only (leather preferred)

  5. Long Sleeve Shirt or Jacket

  6. Long Pants (denim or material of equivalent or better durability) Sorry but… flared, yoga, Jeggings and/or pants with obvious holes are not permitted.


RECOMMENDED DURING HOT, SUMMER WEATHER 🌞
Given that we train in an open, sun-drenched parking lot, and you’re sitting on a running, heat-belching motorcycle while wearing long pants, long sleeve shirt, boots, gloves, helmet… well, you get the picture! Here are a few advisable things you can do to make riding days more pleasant:

  • Hydrate the night before 💧💧💧
  • Avoid too much caffeine, energy drinks, coffee, tea… and of course, alcohol!
  • Wear light colored, loose fitting clothing
  • Bring more water than you need i.e. ice chest full of water, and some snacks for break times. Remember, by the time you are thirsty, you are already dehydrated! 😓
  • Lastly, consider a cool wrap… and don’t forget your sunblock!

RAIN DAYS:
Remember to bring your rain gear, as we ride rain or shine… and sometimes even snow! 🌨


 PLEASE NOTE : If you fail to bring all required gear to riding practice, you’ll forfeit your course fee and have to pay for another class… which is a total bummer! 😥


You can print this Riding Day Checklist to help you remember what to bring!

Students unable to keep pace with the class or who pose a hazard to themselves or others may be dismissed from the class by the coach.

There will be no refunds, pro-rated or in full, should a student be dismissed by the coach.

Please understand that these courses have group learning format that limits the ability of the instructors to provide individual instructions to students. These courses are mentally and physically demanding, and weather conditions can increase the stress on students.    

See our Refund and Cancellation policy on our Terms and Conditions page if you are unable to attend the course at all.

See our What if I get counseled out of a course FAQ if your instructor has counseled you out.

Please understand we are restricted by the Motorcycle Safety Foundation rules and regulations as to what we can do if you are not able to complete the course for reasons other than those above.

Here’s some important info regarding your online Motorcycle Safety Foundation (MSF) eCourse. Please read this FAQ in it’s entirety, as it’ll answer most of your questions! Remember, the eCourse takes about 3 hours, and you’ll need to arrive at your first Total Rider class with a completed, printed Certificate (or you will be dropped).



1. After booking your MSF class with TR, you’ll receive a confirmation email from us with class information including how to access the eCourse. The Subject line will begin: Booking confirmed.
 
This email will give you specific instructions on how to access MSF’s online eCourse, as well as a link to the eCourse registration page at the MSF’s website. 
 
2. The eCourse must be completed before coming to the first day of class with your printed certificate in hand. 

Upon completion of the eCourse, you will be able to print a completion certificate that is valid for 30 days. If you are taking the eCourse as a requirement for enrolling in a hands-on training course, the eCourse must be completed within 30 days prior to the class start date. If you have completed an eCourse more than 30 days before the class start date, you must re-take the eCourse (you can re-take it for free) by logging back in and checking the “Start new attempt” checkbox.
 
**The MSF eCourse is NOT accepted as a license waiver by any state department of motor vehicles, or as a license to ride a motorcycle or a learner’s permit.
 
3. Super Special Hint: There is a 25 question multiple-choice Knowledge Test based on the learning concepts from the eCourse, given at the end of your first class… so pay close attention to what you learn from the eCourse to pass the test! 🙂

4. Lastly, you can find out more, detailed info about the eCourse on the MSF website by going to this link.

 

Yes, we do have loaner helmets students may use… however, we only have a limited number of sizes, and can’t guarantee our helmets will offer a proper fit. We strongly recommend bringing your own helmet. Inexpensive, 3/4 or full-face style helmets can be purchased at local motorcycle shops. TR doesn’t recommend half helmets, tho. 🙂

Please read our Refund and Cancellation policy on our Terms and Conditions page.

Classes go on rain or shine, hot or cold! (unless Total Rider cancels class due to severe weather). Dress appropriately, wind and rain can make temperatures seem much colder. On hot days black clothes absorb sunlight so avoid those if possible. Read your confirmation email as it contains important information on what to wear.

Our instructors will delay or cancel a riding class if necessary. Typically we never cancel the classroom portion of your training. However, the coach must delay the class in the event of lightning or other severe temporary conditions until it is safe to begin again. If you leave the riding area and the class was not canceled by the coach you forfeit your tuition fee and must begin the class from the beginning.

Also, review our refund and cancellation policy on our Terms and Conditions page.

Our range of training bikes includes Honda Grom 125cc, Kawasaki Eliminators 125cc, Kawasaki V-Star 250cc, and Suzuki GZ 250cc.

Occasionally a student will come to class who doesn’t feel comfortable on our training bikes because of height or fitment issues (e.g. their legs are too short, or too long, or their hands get tired because they’re too small, or they are using different muscles). Very rarely are our training motorcycles too tall or too small for the student. We use 125cc and 250cc motorcycles.

The shortest student we have trained was 4’6″ and weighed approximately 88 pounds.  The tallest was approximately 7’4″ and weighed 450 lbs.  Both of these students completed the course successfully on our training bikes. We use motorcycles with the lowest seat heights available and the lightest weights available.

If you are concerned about sitting comfortably on one of our training bikes please visit any of our dealer partners to sit on a comparable motorcycle before enrolling in our class, or contact us.  We can try and arrange an onsite visit during a class so you can sit on a motorcycle.

What a great idea!  Sure you can… just point your browser here and here.

Please be aware there is a written test at the end of the classroom portion on day 1 in which you must score 80% or better. A failure of any part of the course results in a failure of the entire course.

Under Title III of ADA requirements, we want to let you know that we will make every reasonable accommodation to any ASL interpreter you provide. However, we cannot assume the undue financial burden of hiring an ASL interpreter as it would severely alter the nature of the service we provide. The Motorcycle Safety Foundation may have grant money to offset the cost to you and other area schools may provide services more to your liking than we can provide at this time.

Please call our office to discuss resources we can share with you.

No, Total Rider does not provide scooters at this time.

E) Our Policies (10)

Our refund and cancellation policy, along with our terms and conditions, can be found here.

Please read and follow the below information carefully, as you are essentially entering into a contract with Total Rider once you have paid your class fee. Understanding our requirements and policies will help you better prepare yourself for a successful MSF learning experience!
 
Questions or concerns? Contact Us now!
 

Requirements

All students must:
  1. 🚲. be able to balance a bicycle knowing how to ride is even better! 😁
  2. 🕶  supply and wear required Riding Gear on training days
  3. 🖥  complete MSF eCourse before class, with printed certificate in hand
  4. ✍  complete, print, and sign Course Waiver before class
  5. 👌  possess a valid driver’s license or photo I.D. for class entry

If you are between 18-24 years of age
 AND still have a permit, then you must prove you have passed at least the Driver’s Education classroom portion by bringing Form DE-964 to class.
 
If you are under 18 years of age: as a minor, you must have a valid learner’s permit or driver’s license to take our courses.   If you still have a permit then you must prove you have passed at least the Driver’s Education classroom portion by bringing Form DE-964 to class. In addition, participants under 18 years of age must have medical consent and course waiver forms signed by a parent or guardian in person at the training location or the forms must be notarized. 
 

Refund Policy

Total Rider offers NO REFUNDS once class has started. It’s kinda like missing the bus —we go without you— and you’ll forfeit your entire course fee if you:
  • arrive late for any class (sorry, no exceptions!)
  • fail to attend scheduled riding days consecutively (BRC)
  • selected the wrong course for your skill level (click here for course info)
  • are dismissed / counseled-out by the instructor for any reason
  • leave class for any reason once you begin training on motorcycles
  • fail to wear required gear/apparel for riding days
  • decide to quit (we won’t hold it against you, but sorry… no refunds) 😥
 

Testing Policies

✍  Knowledge Test:
  • The knowledge test is based solely on the MSF eCourse you completed online, and is not reviewed in the classroom… so really pay attention to what you’ve learned!
  • You are required to score at least 80% correct in order to continue the program. Failing the knowledge test will result in automatic dismissal and you’ll be required to pay $75 for rescheduling and test retake.
 
🏍  Motorcycle Skills Training and Testing:
  • Students are required to pass all riding exercises and skills evaluation in order to receive a completion certificate.
  • A failure of any part of skills training is a failure of the entire course and must be repeated from the beginning, including classroom, at full class price.

Additional Fees (Rescheduling* or Retesting)

$25.00

  • Rescheduling fee if Total Rider is notified at least 3 days prior to scheduled class. 

$75.00

  • Failed Knowledge Test fee:  One-time retake (additional attempts to pass knowledge test require full class price).
  • Rescheduling fee if Total Rider is notified less than 3 days prior to scheduled class. 
* Reschedules will only be discussed with the enrolled student unless student is a minor (15-17 years of age).

General Policies

Danger. Any student whose riding performance creates an unmanageable danger during training will be removed from the course and will not be entitled to additional classes with Total Rider.

🌧  Weather. Classes go on rain or shine, hot or cold, unless Total Rider deems otherwise. If in doubt, call or text our office (512-522-5844) to determine if a class has been canceled.  See our Weather FAQ.
 
✍  You must notify us through our Contact Us page prior to registering, if:
  • you have a physical, medical, or learning disability
  • your primary language is not English
The Small Print. Total Rider assumes no responsibility for class cancelations as a result of illness, emergencies, or events beyond its control. We also reserve the right to cancel classes for any reason deemed necessary —including classes not filling, inclement weather, scheduling conflicts, etc.— and will notify you of that decision if/when it occurs.
 
See other policies and class info on our website FAQs and under the “Info” tabs on the Book Your Class page.

Complaints? Please follow this link to the Texas Department of Licensing & Regulation (TDLR) website.

Please follow this link if you have any complaints regarding Total Rider.

Students unable to keep pace with the class or who pose a hazard to themselves or others may be dismissed from the class by the coach.

There will be no refunds, pro-rated or in full, should a student be dismissed by the coach.

Please understand that these courses have group learning format that limits the ability of the instructors to provide individual instructions to students. These courses are mentally and physically demanding, and weather conditions can increase the stress on students.    

See our Refund and Cancellation policy on our Terms and Conditions page if you are unable to attend the course at all.

See our What if I get counseled out of a course FAQ if your instructor has counseled you out.

Please understand we are restricted by the Motorcycle Safety Foundation rules and regulations as to what we can do if you are not able to complete the course for reasons other than those above.

Total Rider is honored to offer a $25 discount to all active service men and women, veterans, and first responders. Use promotion code SERVICE when booking your class online, and be prepared to show your affiliated ID card during class.

Yes, we do have loaner helmets students may use… however, we only have a limited number of sizes, and can’t guarantee our helmets will offer a proper fit. We strongly recommend bringing your own helmet. Inexpensive, 3/4 or full-face style helmets can be purchased at local motorcycle shops. TR doesn’t recommend half helmets, tho. 🙂

If you are under 18 years of age: As a minor, you must have a valid learner’s permit or driver’s license to take our courses. In addition, participants under 18 years of age must have medical consent and course waiver forms signed by a parent or guardian in person at the training location or the forms must be notarized.

*PDF files will open in a new window.

  • BRCu: No
  • 3WBRCu: No
  • BRC2uLW: Yes

We do NOT allow students to use personal motorcycles or scooters for the beginner BRCU class.  Even though a personal bike may be small it is typically not geared for the constant low parking lot speeds and maneuvers, thus increasing wear & tear on the clutch and transmission components. Also, liquid cooled motorcycles don’t do well in a training environment, which also increases wear on the motorcycles.

If a student crashes a training motorcycle they usually are not as upset as they would be on their personal bike. Additionally, a mechanical failure on a personal bike could cause a safety problem on the range, resulting in the student being dismissed from the class. From a safety perspective, BRC students typically don’t have a motorcycle license, and we don’t encourage illegal or untrained riding.

Under Title III of ADA requirements, we want to let you know that we will make every reasonable accommodation to any ASL interpreter you provide. However, we cannot assume the undue financial burden of hiring an ASL interpreter as it would severely alter the nature of the service we provide. The Motorcycle Safety Foundation may have grant money to offset the cost to you and other area schools may provide services more to your liking than we can provide at this time.

Please call our office to discuss resources we can share with you.

Other (3)

Please follow this link if you have any complaints regarding Total Rider.

If it has been less than 4 years since you took our course then we can replace your MSB-8 certificate for a $40 fee ($45 expedited). Please visit our Lost MSB-8 Certificate Replacement Request page to get started.

On May 22, 2015, the Governor signed SB449 which created a new definition for an autocycle in Texas. The bill became effective immediately. Below are some common questions regarding the new autocycle registration, licensing and operation in Texas. In addition, the Motorcycle Safety Unit in ETR regulates and sets rules for motorcycle training in Texas and publishes information on motorcycle, autocycle and ATV definitions and requirements chart for your review and dissemination.

What is the definition of an autocycle?

The definition of an autocycle is: “autocycle” means a motor vehicle, other than a tractor, that is:

(1) designed to have when propelled not more than three wheels on the ground;

(2) equipped with a steering wheel;

(3) equipped with seating that does not require the operator to straddle or sit astride the seat; and

(4) manufactured and certified to comply with federal safety requirements for a motorcycle.

What type of driver license is required for an autocycle?

SB449 amends TRC Chapter 521 where an autocycle can be operated on a Class C license. This is because an autocycle is stable, has a steering wheel, and uses the traditional throttle and brakes like a motor vehicle does.

What type of license plate is on an autocycle?

For purposes of titling, registration, and inspection an autocycle will be considered a motorcycle. This is because the autocycle cannot meet the definition of a motor vehicle as required by federal statutes (airbag, crash ratings, enclosed, etc). The autocycle can meet the federal definition of a motorcycle as built so that is why the manufacturer can issue a certificate for a motorcycle.

Do riders of an autocycle need to wear a helmet?

Yes, SB449 amends the helmet section requiring a helmet. The standard exemption from the helmet requirement of having sufficient insurance also applies to an autocycle. Peace officers cannot stop a motorcycle or autocycle for the sole purpose of determining if a rider is in compliance with this section.

The autocycle is equipped with a safety restraint system, are riders required to wear the safety restraint system?

State law does not require riders to put on the restraint system, but riders should comply with the manufacturer’s suggestions for safe operation.

Does an autocycle have to have footrests and handholds like a motorcycle?

No, SB449 exempts the autocycle from the footrest and handhold requirement.

Can a child ride in an autocycle?

SB449 amends section TRC 545.416 to state that passengers may only ride in the seat of an autocycle and an operator may not carry another person in an autocycle unless that person is at least 5 years old.

What are the rules of the road for a motorcycle such as speed limit and lane operation?

The autocycle must be operated in the same manner as a regular motor vehicle for purposes of TRC Subtitle C Rules of The Road.

What does an autocycle look like?

Here is one example of a vehicle that meets the current definition:

Autocycle example