Complaints

Please follow this link if you have any complaints regarding Total Rider.

Terms & Conditions

Please read and understand below Terms and Conditions, as you are essentially entering into a contract with Total Rider once you have paid your class fee. Even if you allow someone else (e.g. motorcycle dealer) to book your class for you or you book over the phone, our policies still apply.

REQUIREMENTS:
 
All students must:
  1. Be able to at the least balance a bicycle.
  2. Supply their own required Riding Gear 
  3. Complete the MSF eCourse before first day of class, and submit printed copy to instructor upon entering the classroom.
  4. Possess a valid driver’s license or photo I.D, and a signed course waiver.
If you are between 18-24 years of age AND still have a permit, then you must prove you have passed at least the Driver’s Education classroom portion by bringing Form DE-964 to class.
 
If you are under 18 years of age: as a minor, you must have a valid learner’s permit or driver’s license to take our courses.   If you still have a permit then you must prove you have passed at least the Driver’s Education classroom portion by bringing Form DE-964 to class. In addition, participants under 18 years of age must have medical consent and course waiver forms signed by a parent or guardian in person at the training location or the forms must be notarized. 
 
Please use our website’s Contact Us page if you have any questions.
 

Refund and Cancelation Policy
 
Like missing the bus, classes will continue without you if you arrive late. Total Rider offers no refunds once class has started, and students agree to the following:
  1. I agree and understand that I MUST complete this course in its entirety. If I miss any segments of the course (this includes being late for any class), I will not be able to continue and I will have to register and pay for a new class to receive training.
  2. I understand and agree that there are no refunds of any kind for this class and that I must give a minimum of 3 business days notice to reschedule (see “Rescheduling / Administrative Fees” below). 
You will forfeit your entire course fee if you:
  • are dismissed or counseled out by the instructor for any reason
  • begin training on a motorcycle and then leave for any reason (to include weather delays) causing the class to run over the scheduled time
  • arrive late for training 
  • do not wear proper apparel/gear for riding (click here to see what you are required to wear)
  • decide to quit
NOTE: Classes go on rain or shine, hot or cold, unless Total Rider cancels the class due to severe weather. If in doubt, call or text our office (512-522-5844) to determine if a class has been canceled.  See our Weather faq.
 
You must notify us through our website’s Contact Us page prior to registering, if:
  • You have a physical, medical, or learning disability
  • Your primary language is not English

 
Rescheduling / Administrative Fees:

Reschedule*:
$25.00  Admin fee if Total Rider is notified 4 or more days prior to scheduled class date.
$75.00  Admin fee if Total Rider is notified 3 or fewer days prior to scheduled class date.

2 or More Attempts to Complete Classroom:
Full price (applies to students who have not completed the Classroom portion of course on two or more attempts) 

NOTE: Any student whose riding performance creates an unmanageable danger on the range will be removed from the course and will not be entitled to additional attempts to pass the riding skills test.

* Reschedules will only be discussed with the enrolled student unless student is a minor (15-17 years of age)
 

Covid-19:
If you have any flu-like symptoms before or during class, please be respectful of fellow students and coaches and remain home, then contact our office to discuss options to continue your MSF training. 

 
Total Rider assumes no responsibility for classes missed as a result of illness, emergencies, or other events beyond our control. We also reserve the right to cancel classes for any reason deemed necessary —including classes not filling or scheduling conflicts— and will notify you of that occurrence.
 
See other policies and info on our website FAQs and in “Info” under Book Your Class page.
 

Does Total Rider offer discounts?

Total Rider is honored to offer a $15 discount to all active service men and women and first responders. Use promotion code SERVICE when booking your class online, and be prepared to show your affiliated ID card during class.

Does TR provide helmets for riding class?

Yes, we do have loaner helmets students may use… however, we only have a limited number of sizes, and can’t guarantee our helmets will offer a proper fit. We strongly recommend bringing your own helmet. Inexpensive, 3/4 or full-face style helmets can be purchased at local motorcycle shops. TR doesn’t recommend half helmets, tho. 🙂

What if I get “counseled out” of a course?

Students unable to keep pace with the class or who pose a hazard to themselves or others may be dismissed from the class by the coach.

There will be no refunds, pro-rated or in full, should a student be dismissed by the coach.

Please understand that these courses have group learning format that limits the ability of the instructors to provide individual instructions to students. These courses are mentally and physically demanding, and weather conditions can increase the stress on students.    

Can I use my own Motorcycle?

  • BRCu: No
  • 3WBRCu: No
  • BRC2uLW: Yes

We do NOT allow students to use personal motorcycles or scooters for the beginner BRCU class.  Even though a personal bike may be small it is typically not geared for the constant low parking lot speeds and maneuvers, thus increasing wear & tear on the clutch and transmission components. Also, liquid cooled motorcycles don’t do well in a training environment, which also increases wear on the motorcycles.

If a student crashes a training motorcycle they usually are not as upset as they would be on their personal bike. Additionally, a mechanical failure on a personal bike could cause a safety problem on the range, resulting in the student being dismissed from the class. From a safety perspective, BRC students typically don’t have a motorcycle license, and we don’t encourage illegal or untrained riding.

What if I am deaf?

Under Title III of ADA requirements, we want to let you know that we will make every reasonable accommodation to any ASL interpreter you provide. However, we cannot assume the undue financial burden of hiring an ASL interpreter as it would severely alter the nature of the service we provide. The Motorcycle Safety Foundation may have grant money to offset the cost to you and other area schools may provide services more to your liking than we can provide at this time.

Please call our office to discuss resources we can share with you.